Practical Technology. Smarter Business Solutions.
Helping organizations simplify complex IT operations through ServiceNow development, platform integrations, intelligent automation, and AI-driven solutions.
What we do
Hands-on technical expertise to modernize workflows, improve data quality, and connect the systems your business depends on. Click any card to see what's included.
ServiceNow Development
Custom applications, business rules, script includes, client scripts, UI policies and Flow Designer automation, built upgrade-safe.
Details ↻What you get
- Scoped apps tailored to your process
- Flow Designer automation for manual steps
- Review and cleanup of existing scripts
- Tested, documented update sets
CMDB & CSDM
Business and application services, service offerings, CI relationships, identification and reconciliation rules, and data quality.
Details ↻What you get
- CMDB health assessment and data quality fixes
- CSDM service model: business, application and technical services
- Identification and reconciliation rules
- Ownership and governance processes
Integrations
REST and Scripted REST, Import Sets and Transform Maps, IntegrationHub, and asset sources such as Axonius feeding CMDB tables.
Details ↻What you get
- REST and Scripted REST APIs
- Import Sets and Transform Maps
- IntegrationHub spokes and flows
- Asset sources such as Axonius feeding CMDB
Service Catalog & Portal
Catalog items, record producers (including multi-step composite flows), variable sets, approvals and fulfillment workflows.
Details ↻What you get
- Catalog items and record producers built to spec
- Variable sets, UI policies and approvals
- Fulfillment workflows and SLAs
- An employee-friendly Service Portal
Platform Administration
Roles, ACLs and access troubleshooting, upgrades and release readiness, instance health checks, and day-to-day admin support.
Details ↻What you get
- Roles, groups and ACL troubleshooting
- Upgrade readiness and skipped-record review
- Instance health checks
- Ongoing admin support for your team
AI & Automation
Intelligent workflows and practical AI opportunities that reduce manual work, including readiness for ServiceNow's Moveworks offering.
Details ↻What you get
- Find where AI can cut manual work
- Data and service model readiness for AI
- Moveworks and virtual agent readiness
- Automation with measurable results
Software Asset Management
SAM Pro configuration, normalization, reconciliation, and software lifecycle process support.
Details ↻What you get
- SAM Pro setup and configuration
- Software normalization and reconciliation
- License position and compliance reporting
- Software lifecycle processes
Technical Advisory
Solution design, platform reviews, implementation planning, and clear documentation.
Details ↻What you get
- Solution design and architecture
- Platform reviews and best-practice audits
- Implementation roadmaps
- Clear documentation and knowledge transfer
How we work
A simple, transparent process with no surprises.
Listen
We start with your process, your pain points and your current instance, not a sales pitch.
Plan
A short written plan covering scope, approach, risks and what "done" looks like.
Build
Development in sub-production with regular check-ins and demos you can react to.
Hand over
Tested update sets, plain-language documentation, and a walkthrough for your team.
Where we've done the work
- Platform
- 15+ years of IT experience, including hands-on ServiceNow development and administration
- Data model
- CMDB, CSDM, CI classes and relationships, service mapping foundations
- Integrations
- REST APIs, Import Sets, Transform Maps, IntegrationHub, Axonius to CMDB
- Service delivery
- ITSM, Service Catalog, record producers, Flow Designer
- Asset management
- Software Asset Management (SAM Pro): normalization, reconciliation, software lifecycle
- Governance
- Roles, ACLs, access troubleshooting, upgrade readiness
What we value
- You work directly with the developer doing the work.
- Clear communication and thoughtful planning, in plain business terms.
- Maintainable, scalable solutions that favor out-of-the-box features, so upgrades stay painless.
- Security-conscious development.
- Real-world results over unnecessary complexity.
Technology expertise, business focus
Lei Bel LLC is a technology consulting business focused on turning complex enterprise requirements into dependable, maintainable solutions.
Our approach combines hands-on ServiceNow engineering with a practical understanding of IT operations and emerging AI capabilities.
Ready to improve your IT operations?
Let's discuss your ServiceNow, integration, or AI initiative. We'll reply within one business day.